Terms and Conditions

This English version is provided for convenience. In case of any discrepancy, the German version prevails. Read the German version on quiztreff.de

1) Scope

These General Terms and Conditions apply to the use of the Quiztreff platform (web service and, where applicable, mobile views) and to all services offered through it (for example Premium/Pro subscriptions and digital content).

Deviating terms of users do not apply unless we expressly agree to them in writing.

2) Provider / contracting party

RPG Welten UG (haftungsbeschränkt)
Stolzestraße 10, 44139 Dortmund, Germany
Email: [email protected]

3) Services of Quiztreff

Quiztreff offers an online quiz platform, in particular:

• use of quiz games (single player, multiplayer, tournaments and so on)
• account and profile features including statistics and rankings
• where applicable, virtual benefits or in-game currency (for example credits)
• Premium/Pro features as part of paid plans

There is no entitlement to specific features, game modes or the permanent availability of specific content unless this has been expressly promised.

4) Registration / user account

(1) Certain features require a user account.

(2) Users must provide truthful information when registering and keep their login details secret.

(3) The user account is not transferable.

(4) We are entitled to suspend or delete accounts in the event of misuse, fraud or violations of these terms.

Minimum age

Using QuizTreff, creating a user account and purchasing digital content (for example coins) and subscriptions are permitted only for persons who have reached the age of 18. By registering, the user confirms being at least 18 years old.

If there is reasonable suspicion that an age statement is false, we are entitled to temporarily suspend the user account and request suitable proof. If the minimum age is not met or cannot be proven, the user account will be suspended or deleted and use will be permanently prohibited.

Violation of the requirements for participation

If a user violates the requirements for participation (in particular the minimum age), we may block access to QuizTreff and to paid services without prior notice. Statutory rights remain unaffected.

5) Requirements for participation / fair play

(1) Quiztreff may only be used within the scope of applicable law.

(2) The following is prohibited:

• automated access (bots, scrapers)
• manipulation of game flows, rankings or scores
• circumventing security mechanisms
• harassment of other users, hate speech, discriminatory content

(3) In the event of violations, we may take measures (for example a warning, suspension, deletion or exclusion from rankings).

6) Virtual currency / digital goods (for example credits)

(1) Quiztreff may offer virtual currencies, in particular credits and arcade tokens. These are separate balances, each with a different purpose.

(2) Virtual currency is intended solely for use within Quiztreff and has no monetary value outside the platform.

(3) Payout or exchange for money is excluded.

(4) In the event of fraud or manipulation, virtual balances may be withdrawn.

(5) Credits can be acquired as a monthly subscription benefit (Premium: 100 per month, Pro: 250 per month) or as a one-time package. Arcade tokens are acquired separately via arcade cards.

7) Rights of use / content

(1) The content of the platform (design, questions, texts, graphics, sounds) is protected by copyright.

(2) Users receive a simple, non-transferable right to use the platform within the scope of these terms.

(3) Content may not be copied, distributed, published or used commercially without consent.

8) User generated content (for example profile texts, chat where available)

(1) Where users can post content, users are solely responsible for that content.

(2) Users grant us the right to store, display and technically process this content on Quiztreff to the extent required for operation.

(3) Illegal content is prohibited. We reserve the right to remove it.

9) Premium / Pro plans, contracts, term

(1) Certain features may be subject to a charge. This includes in particular:

• Premium/Pro subscriptions: monthly or yearly, with automatic renewal
• Credit packages: one-time purchase of credits
• Arcade cards: one-time purchase of arcade tokens
• Hotel rooms: rental on a weekly or monthly basis

(2) Prices, terms and included services are set out in the respective plan description on the website. All prices stated are gross prices and include the applicable statutory VAT.

(3) Subscriptions renew automatically unless cancelled in time (details according to the plan). One-time purchases (credit packages, arcade cards, hotel rooms) do not renew.

(4) Subscriptions can be cancelled at any time effective at the end of the term (for example monthly at the end of the month, yearly at the end of the year, depending on the booked model). Access remains until the end of the paid term.

(5) Cancellation button (Section 312k BGB, German Civil Code): Consumers can cancel paid contracts concluded electronically at any time using the cancellation button provided in the account settings. Cancellation is also possible without logging in via the publicly accessible cancellation page.

(6) Ordering process and button requirement (Section 312j (3) BGB): Before a paid order is placed, the essential elements of the contract (service, total price including VAT, term, automatic renewal) are expressly displayed. The order is placed by clicking a button clearly labeled as requiring payment ("Kostenpflichtig abonnieren" for subscriptions, "Kostenpflichtig kaufen" for one-time purchases, or an equivalent label).

10) Payment processing

(1) Payments are processed by external payment service providers (for example Mollie).

(2) The terms of the respective payment provider apply in addition.

(3) Access to premium features may depend on successful payment.

(4) In the event of chargebacks or abusive payment reversals, we reserve the right to immediately block access to all paid services and to revoke the subscription. Access is restored only after the matter has been clarified and, where applicable, the outstanding amount has been settled.

(5) A complete billing address (name, street, postal code, city, country) is required before a paid contract is concluded. An invoice showing the statutory VAT (19%) is created automatically for every paid transaction.

11) Withdrawal / digital content

Information on the right of withdrawal

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us

RPG Welten UG (haftungsbeschränkt)
Stolzestraße 10
44139 Dortmund
Email: [email protected]

of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal. If you withdraw from this contract, we must refund all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal. For this refund, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

Expiry of the right of withdrawal for digital content (Section 356 (5) BGB)

The right of withdrawal for contracts for the supply of digital content not on a physical data carrier (for example credits, digital plan activations, arcade tokens, Premium/Pro features) expires once we have begun performing the contract after you

1. have expressly agreed that we begin performance before the withdrawal period expires, and
2. have confirmed your knowledge that by giving this consent you lose your right of withdrawal once performance begins.

This consent and confirmation are given in the ordering process by means of a separate, clearly labeled checkbox. The order cannot be completed without this confirmation.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To:
RPG Welten UG (haftungsbeschränkt)
Stolzestraße 10
44139 Dortmund
Email: [email protected]

I/We (*) hereby withdraw from the contract concluded by me/us (*)
for the purchase of the following goods (*) / the provision of the
following service (*):

  ________________________________________________________________

Ordered on (*) / received on (*):   ____________________________

Name of consumer(s):                ____________________________

Address of consumer(s):             ____________________________

Date:                               ____________________________

Signature of consumer(s) (only if this form is notified on paper):

  ________________________________________________________________

(*) Delete as appropriate.

Online dispute resolution and consumer arbitration

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. You can find our email address above.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG).

12) Availability / maintenance

(1) We strive for high availability, but do not owe uninterrupted use.

(2) Maintenance, updates and security measures can lead to temporary outages.

13) Liability

(1) We are liable without limitation for intent and gross negligence.

(2) In the event of slight negligence, we are liable only for breaches of essential contractual obligations and limited to the typically foreseeable damage.

(3) Liability for lost profits is excluded to the extent permitted by law.

(4) Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

14) Suspension / termination by Quiztreff

(1) We may suspend or terminate users if there is good cause, in particular in the event of:

• manipulation, fraud, bots
• serious violations of fair play or community rules
• payment arrears (for Premium/Pro)

(2) In such cases, services may be withdrawn temporarily or permanently.

15) Changes to the services and these terms

(1) We may develop and adapt the services further, provided this is reasonable for users.

(2) Changes to these terms will be announced in good time.

(3) If the user does not object within a reasonable period, the changes are deemed accepted. We point out this consequence when announcing the changes.

16) Data protection

Information on the processing of personal data can be found in the privacy policy.

17) Hotel room chat

A) Description of the hotel room chat

(1) Users who have rented a hotel room on Quiztreff can use a text chat within their room.

(2) The chat is available to the room owner and invited guests (key holders) as long as the room is active.

(3) In addition to plain text messages, emotes can be used if the user has purchased them in the Cosmetic Shop or otherwise received them on the platform.

(4) The hotel room chat is a communication feature within the use of the platform. It is not a public service; access is limited to the persons invited by the room owner.

B) Chat rules / prohibited content

(1) The general rules of conduct of these terms (in particular Section 5, fair play) apply to the hotel room chat, together with the following additional rules:

• hate speech, discrimination, threats or harassment
• sexual, pornographic or content harmful to minors (in particular CSAM)
• publishing personal data of third parties (doxxing)
• spam, flooding, commercial advertising or unsolicited links
• links to malware, phishing or other harmful content
• identity theft / impersonation of other users
• content that infringes copyright
• terrorist content or calls to commit crimes

(2) Quiztreff uses technical safeguards (for example rate limiting, flood protection, link and spam filters) to ensure the quality of the chat.

C) Reporting and remedy (notice and action)

(1) Users can report individual chat messages or user profiles directly in the chat. A report includes a category (for example hate speech, spam, threat) and optionally a free text.

(2) Reported content is reviewed promptly. Obviously illegal content (in particular within the meaning of the NetzDG / Digital Services Act) is removed without undue delay.

(3) The reporting user is informed of the outcome of the review by in-app notification.

(4) The affected user is also notified of any removal of content or sanction, of the measure taken and of the reasons for it.

D) Internal complaint / appeal

(1) Users affected by a moderation measure (for example content removal, mute, suspension) can file an appeal within 6 months of receiving the decision.

(2) The appeal is reviewed by a human moderator (no purely automated decision).

(3) The user can state reasons. The review takes place within a reasonable period.

(4) Content removed wrongly is restored. Sanctions imposed wrongly are lifted.

(5) The result of the appeal is communicated to the user by in-app notification.

E) Sanctions and immediate measures

(1) In the event of violations of the chat rules, Quiztreff may take the following measures:

• warning
• temporary chat mute (minutes, hours or days)
• removal of individual messages
• withdrawal of the room key (removal from the room)
• temporary or permanent account suspension

(2) In the case of obviously illegal content (in particular CSAM, terrorist content, direct threats), immediate measures are taken without prior hearing.

(3) Sanctions are proportionate to the severity and frequency of the violations. The reasons are documented and communicated to the affected user.

(4) All moderation measures are recorded in an audit log.

18) Rent-an-Arcade (SaaS service)

A) Description of services

(1) Rent-an-Arcade is a software as a service (SaaS) offering of RPG Welten UG (haftungsbeschränkt). Customers receive a time-limited, non-exclusive right to use arcade modules for embedding on their own websites by means of an embed code.

(2) The arcade modules run on the provider's infrastructure. No source code, software, assets or other components of the arcade modules are transferred to the customer.

(3) Individual arcade modules (custom machines) are developed exclusively for the respective customer. Even for individual modules, the complete intellectual property (source code, graphics, sounds, game mechanics) remains with the provider. The customer receives only a right of use within the scope of the active contract.

(4) After the contract ends or is cancelled, access to the arcade module is deactivated. There is no entitlement to the handover of source code, assets or other development work.

B) Rights of use and restrictions

(1) The customer receives a simple, non-transferable right to use the booked arcade modules, which may not be sublicensed, for the duration of the contractual relationship.

(2) The right of use is limited to the domains specified in the contract.

(3) It is prohibited:

• to decompile, reverse engineer, copy or otherwise extract the source code, game logic or assets
• to pass on, rent out, sublicense or otherwise make the arcade modules available to third parties
• to circumvent or manipulate the technical protection mechanisms (for example domain validation, API keys)

C) Prohibited uses

Embedding Rent-an-Arcade modules on the following websites is expressly prohibited:

• Gambling websites. The arcade modules may not be used as gambling machines, in connection with real-money prize games or on websites that offer gambling services. The modules are exclusively games of skill without any gambling character.
• Pornographic or erotic websites. Embedding on websites with pornographic, erotic or sexually explicit content is prohibited.
• Websites glorifying violence. Embedding on websites that glorify violence, call for crimes or spread extremist content is prohibited.
• Illegal content. Embedding on websites that violate applicable law (for example fraud, hacking, drug trafficking, copyright infringement).

(2) In the event of a violation of the prohibited uses, the provider is entitled to block access to the arcade module immediately and without prior notice. In this case, amounts already paid will not be refunded.

(3) The customer indemnifies the provider against all third-party claims resulting from use of the arcade modules in breach of contract.

D) Conclusion and term of contract

(1) The contract is concluded when the ordering process is completed and payment is successful.

(2) The term depends on the selected billing model (one-time payment for 30 days or monthly subscription).

(3) Subscriptions renew automatically for one month at a time and can be cancelled at any time effective at the end of the term.

E) Right of withdrawal and waiver on immediate activation

(1) Consumers generally have a right of withdrawal of 14 days pursuant to Section 355 BGB.

(2) In the ordering process, the customer expressly agrees that the provider begins performing the contract (provision of the arcade module) before the withdrawal period expires. The customer confirms that they lose their right of withdrawal once performance begins (Section 356 (5) BGB).

(3) This consent is given in the ordering process by means of a separate checkbox with the wording (in German): "Ich stimme zu, dass die Bereitstellung sofort beginnt, und weiß, dass ich dadurch mein Widerrufsrecht verliere." (I agree that provision begins immediately and I understand that I thereby lose my right of withdrawal.)

(4) The order cannot be completed without confirming this checkbox.

F) Availability and liability

(1) The provider strives for an availability of 99% (monthly average). Maintenance windows and force majeure are excluded.

(2) The provider's liability is governed by Section 13 of these terms.

(3) The customer is solely responsible for content that the customer distributes via the arcade modules (for example branding, campaign texts, prize game rules).

19) Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers whose habitual residence is in the EU, this choice of law applies only insofar as it does not deprive them of the protection of mandatory consumer protection provisions of the country of residence (Art. 6 (2) Rome I Regulation).

(2) If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Dortmund (Section 38 ZPO, German Code of Civil Procedure). For consumers, the statutory places of jurisdiction apply; the place of jurisdiction at the consumer's place of residence remains unaffected.

(3) Should individual clauses be invalid, the remainder remains valid.

App use (iOS)

(1) These General Terms and Conditions also apply to the use of the QuizTreff app for iOS.

(2) The contracting party with regard to the content and services provided in the app is exclusively the provider, not Apple. For the provision of the app via the App Store, Apple's standard license agreement ("Licensed Application End User License Agreement") and the terms of use of the Apple App Store apply in addition.

(3) Apple is a third-party beneficiary of these terms insofar as they relate to the app and may enforce them as such. The provider alone, not Apple, is responsible for the app, its content, support and any warranty.

App supplement last updated: July 15, 2026